-
How do I send you my phone calls?
- Using your local service provider’s Call Forward feature, your line is forwarded to the toll free number assigned specifically to your account. Likewise, to start answering your calls, simply deactivate Call Forwarding. Most of our Inns have opted for the Automatic Rollover feature. Your local phone provider can set it up so that the first three or four rings will be at your property so you have the opportunity to answer, and the next ring automatically comes to us if you are busy or away from the Inn. Simple, and easy, you never have to remember to forward your phones or take them back. The choice is yours!
-
How do I get my messages?
- Messages will be stored for you in your section of our website which is password protected and accessible only by you and our agents. Messages can also sent to you by email. We will contact you by phone for any urgent messages — you determine what is urgent.
-
What if I do not have my own online reservation system?
- No problem. We can take all the information and forward it to you for confirmation at your convenience.
-
How long does it take to set up an account?
- We require information about your property, which we obtain by first going to your website and mining all pertinent information that applies to our setup profile. Next we’ll schedule a conference call with you to verify the data collected from your website and to complete your profile for any information not yet obtained. You will then review your site profile online for accuracy and completeness. To ensure the agents are well versed on your inn, we require 5 business days once your profile is completed. This gives us time to complete all the necessary behind the scenes programming as well as familiarize our agents on your property.
-
I would still like to answer my phone when I’m available without turning Call Forwarding on and off all the time. Is that possible?
- You can use an automatic rollover feature that forwards calls to us after a certain number of rings. For example, the system can be set up where the phone rings three times at your end, if it’s not answered within those three rings, it automatically rolls over and is call forwarded to one of our agents. The result, every call is answered live, either by you or us. You never miss a call, even if you’re busy and can’t answer it.
-
What geographic area do you serve?
- Calling Inn provides phone answering and reservation services for the US and Canada.
-
Do you integrate with any reservation booking systems?
- Yes! We integrate with ResNexus, the popular reservation booking software for B&Bs and vacation rental property managers. We have other integration capabilities as well, so let us know what your preferences and we’ll work towards a solution.
